Delivering the ULTIMATE Client Experience: Louisville, KY

Loading Map....

Date/Time
Date(s) - Wednesday, November 16, 2016
10:00 am - 3:00 pm

Location
Blue Pearl Veterinary Partners - Kentucky

Categories


Recruiting, Hiring and Training for the Ultimate Client Experience Team

The Ultimate Client ExperienceNo eye contact, poker-faced greetings, and robotic phone calls. Is this what your clients experience when they call or come into your practice? Are you struggling with finding the right client care candidates, or has your front desk team fallen into a state of apathy? This workshop was designed to turn failing client service into exceptional experiences! It starts with recruiting the right people. Learn where to look, how to write a job posting that attracts the ideal candidates, and how to better screen for the soft skills needed to turn your service around.

 

By the year 2025, 75% of the global workforce will be made up of the millennial generation. Is your practice ready for this significant change? In order to foster the Ultimate Client Experience, you need to know what the millennial worker needs from you as an employer. The veterinary practices that can successfully create workplace cultures that meet or exceed the millennial expectation are those that will attract and keep the very best in our field.

 

You’ve spent hours and hours recruiting, screening, interviewing and hiring to find the best candidates to meet the growing needs of your practice. But what happens to a new hire when they start employment in a veterinary hospital? Odds are, they’re thrown into a hectic work environment with little direction or oversight. We take our workshop further by building a strong foundation for training a client experience focused team! Prevent your new hires from jumping ship by providing them with a strong orientation and training program that engages them, bonds them quickly to the team, and offers a fun, interactive learning experience.

 

You will go back to your practice with a new hiring and training protocol for one of the most critical roles in your veterinary hospital: delivery of the ultimate client experience!

 

The $25 (per registered attendee) non-refundable fee for this workshop covers the cost of workshop materials ($15) and donation to the Frankie’s Friends. Due to the limited number of seats, you can choose to send 1 or 2 members of your veterinary team to attend. Lunch will be provided. Both sponsors, Vet2Pet and VetSuccess, have created special membership offers for workshop attendees, as well as a grand prize draw for a $100 Amazon gift card for those who sign up for a Vet2Pet custom app, and/or VetSuccess membership at the event!

To REGISTER for this event, click here!